Our number one goal is to give anglers the upper hand, including when service is needed. Broken St. Croix rods can be covered under any St. Croix Warranty policy. Regardless of the type of damage, all rods will be replaced under the Warranty. Anglers submitting a Warranty Claim may specify a different model within the same rod series. Unresolved claims are deleted after 90 days. Limit of one (1) rod per Warranty Claim, additional rods require a new Warranty Claim.
Before calling the Guide Center or submitting a warranty claim, anglers should understand the applicable warranty fee and shipping fee they will be charged for replacement of their St. Croix rod. Warranty fees are based on 1) whether or not the broken rod is UNDER WARRANTY or OUT OF WARRANTY, 2) the location of the angler (INSIDE or OUTSIDE THE USA OR CANADA).
The Gold Star Tier Chart below outlines warranty fees, shipping fees, and options for making a warranty claim.
USA AND CANADIAN ANGLERS
USA and Canadian anglers can submit a warranty claim via our online warranty submission form
IN-WARRANTY RODS – Subject to a $60, $100, or $150 warranty fee.
OUT-OF-WARRANTY RODS – Pay applicable warranty fee per the Gold Star Tier Chart (additional shipping fees may apply).
INTERNATIONAL ANGLERS (OUTSIDE THE USA AND CANADA)
International anglers must submit their warranty claim 1) via email, or 2) via a participating international dealer or distributor.
Email Warranty Claim
Must email photos of broken rod to firstname.lastname@example.org.
IN-WARRANTY RODS – Subject to a 60USD, 100USD, or 150USD warranty fee. Actual International Shipping Fees Apply.
OUT-OF-WARRANTY RODS – Pay applicable warranty fee per the Gold Star Tier Chart. Actual International Shipping Fees Apply.